Thank you for shopping at Endoca Pty Ltd. We are committed to providing reliable and timely delivery for all our products. Please review our shipping policy below to understand our shipping methods, costs, and processing times.
- Processing Time
- Order Processing: Orders are processed within [number of days] business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
- Delays: In rare cases, processing may take longer due to product availability or other factors. We will notify you promptly if there are any delays in processing your order.
- Shipping Methods and Delivery Times
We offer various shipping methods to meet your needs. Estimated delivery times will vary based on your location and selected shipping option at checkout.
- Standard Shipping: Estimated delivery within [number of days] business days after dispatch.
- Express Shipping: Estimated delivery within [number of days] business days after dispatch.
Please note that delivery times are estimates and may vary due to factors beyond our control, including postal delays or customs processing.
- Shipping Costs
Shipping costs are calculated based on your delivery address and selected shipping method. These costs will be displayed at checkout before you finalize your order.
- Tracking Your Order
Once your order is shipped, you will receive an email with tracking information to monitor your delivery. Please use the provided tracking number on the courier’s website for real-time updates.
- Shipping Restrictions
We currently ship to [list of countries or limitations, e.g., only within Australia]. Unfortunately, we are unable to ship to [specific locations, e.g., certain countries or regions due to regulatory restrictions].
- Lost or Damaged Packages
- Lost Packages: If your package does not arrive within the estimated delivery window, please contact us at [contact email/phone number], and we will assist with tracking your package.
- Damaged Packages: If your package arrives damaged, please notify us within [number of days] days of receipt with photos of the damage. We will work with you to resolve the issue, either through replacement or refund as appropriate.
- Incorrect Shipping Information
Please ensure your shipping information is accurate before placing your order. We are not responsible for packages that cannot be delivered due to incorrect address details provided at checkout.
- Returns Due to Failed Delivery
If a package is returned to us due to failed delivery attempts or an incorrect address, we may reship the order upon confirmation of the correct address. Additional shipping charges may apply for reshipping.
- Contact Us
For questions about these terms or assistance with your order, please contact us at email: info@endoca.com.au or phone: 1300 852 796.