Thank you for shopping with Endoca Pty Ltd. We aim to ensure you are completely satisfied with your purchase. If you experience any issues with our products, please review our refund policy below.
- Eligibility for Refunds
Refunds are available for items purchased directly from https://endoca.com.au/. To be eligible for a refund, items must be:
- Unused, unopened, and in their original packaging.
- Returned within 28 days of the delivery date.
- Non-Refundable Items
We cannot accept returns or offer refunds on items that:
- Have been opened or used.
- Are returned after the specified return period.
- Are marked as non-returnable or final sale on the product page.
- Refund Process
If you are eligible for a refund, follow these steps:
- Contact Customer Support: Reach out to us at email: info@endoca.com.au within the eligible timeframe, providing your order number and a reason for the return.
- Return Authorisation: Upon approval, we will issue a return authorization and provide instructions on how to send the item back.
- Shipping Costs for Returns: You are responsible for covering return shipping costs unless the item was defective or incorrect upon arrival. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
- Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refund Timeframe: Refunds are processed within [number of days] business days of approval, and funds will be returned to the original payment method.
- Partial Refunds: In cases of damaged or opened items, partial refunds may be issued at our discretion.
- Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our customer support team within 7 days of receiving your item.
- Contact Us
For questions regarding refunds or assistance with your return, please reach out to us at email: info@endoca.com.au or phone: 1300 852 796.